Deliverability manager


Full time

Charleston, SC, USA

Jan 29

Omnisend is a powerful marketing automation platform built for growing ecommerce businesses that have graduated past the basic email marketing tools. Our platform combines rich customer data with an omnichannel approach that empowers smart marketers to generate more sales by sending highly personalized messages on various channels. Omnisend is now used by more than 60,000 brands in 130 countries all over the world, sending millions of messages every single day.

We are looking for a passionate and results-driven Deliverability Manager to join an exciting and growing team at the forefront of online commerce marketing and start a career path that can help you excel!

What you’ll do @Omnisend:

  • Implement and manage email delivery monitoring; create plans to improve email deliverability of customer emails;
  • Monitor and manage IP and domain reputation to ensure maximum email deliverability;
  • Partner with cross-functional teams to prioritize and execute improvements on Omnisend’s email system;
  • Triage and drive resolutions for all email-related issues;
  • Help to optimize cross-functional processes to meet the scaling organization’s needs;
  • Identify incidents and negative trends and collaborate with Engineering and Security teams to quickly resolve them;
  • Ensure Omnisend is on top of the latest compliance and deliverability trends, technologies, and strategies by engaging with industry experts and organizations (this may also include representing Omnisend externally with industry groups);
  • Consult internally and externally for our client’s brands on list hygiene recommendations, email deliverability best practices, IP and domain warming strategy

We expect that you’ll bring:

  • 2+ years working with a SaaS-based product, large scale email operations (sender, ESP, or receiver), or SMS services are highly valued;
  • Strong understanding of email engagement metrics;
  • In-depth understanding of the technical aspects of messaging, including; email FBLs, DNS, DKIM, SPF, DMARC, BIMI and other core infrastructure;
  • Basic understanding of SMS delivery;
  • Knowledge of global and regional data collection and handling requirements from both a legislative (CAN-SPAM, CASL, GDPR, etc.) and receiver (Gmail, Microsoft, etc.) perspective;
  • Demonstrated ability to translate email deliverability issues into product specifications and drive implementation with the engineering team;
  • Strong problem solving and organizational skills;
  • Knowledge of third-party delivery platforms, testing and analysis tools like Email on Acid, Litmus, Return Path, 250OK, and SNDS;
  • The ability to multitask and to be organised and detailed-oriented;
  • Experience leading by example and inspiring others;
  • Fluent in English (written and verbal communication skills);

What we use and value:

  • Company-wide OKR framework adoption;
  • Product-led growth;
  • Truly embracing data-driven decisions;
  • Outcomes and changing user behavior over features.

What we offer in return:

  • Chance to join a fast-growing tech start-up with a great team of inspiring colleagues;
  • Up to date working methods, best practices, and top-notch technologies;
  • A solid budget for training;
  • Health Reimbursement Arrangement for Major Medical Health Insurance (100% of the employee’s premium, but not more than 300 USD.) – USA only;
  • Fully covered Supplemental Benefits: Short Term Disability Income, Accident, Life, and Cancer Insurances – USA only;
  • Retirement Plan (Omnisend Inc. will contribute 5% of an employee’s salary(pre-tax) to their account on their behalf regardless of whether the employee contributes or not)  – USA only

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