IT Customer Success Specialist
We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backwards. Are you ready to join the frontline of the business?
What you will do:
- Communicate with Customers via live chat and email;
- Provide a red carpet Customer service experience to our Customers;
- Focus on the Customer’s success by offering additional services, tools, and products;
- Dive deep into the world of IT by continuous polishing of your technical background;
- Deliver impactful work on a company scale.
What we expect:
- Proven ambition and focus to develop your knowledge in IT;
- Strong English communication skills;
- Lithuanian language skills are preferred, but not mandatory;
- Well developed interpersonal skills;
- Flexible work schedule (morning/day/night shifts) according to business needs;
What we offer:
- An 8-week course in technology, product and communication knowledge;
- Individual monthly bonuses (unlimited!) and regular salary reviews based on performance;
- Ability to balance your work and studies (we offer 32 or 40 hours per week contracts);
- A supportive team who are eager to share their knowledge and spend time with you;
- Remote opportunities - everyone based in LTU is welcome;
- Active internal progression and help to get you that dream job;
- Salary starting from 600 Eur Netto;
- Continuous personal development: books, workshops, individual mentorship;
- Daily leisure options, a dog-loving office, extraordinary team buildings, workations, company events, and more!
Check out this video from our Customer Success people who give you a sneak peek into the job!
Be an owner of this decision. There is no better time to apply than now. You will thank yourself later. :)
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