Customer Success Team Lead
We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backwards. Are you ready to lead the frontline of the business?
The Customer Success Team Lead will be part of a global community of leaders, providing guidance to bright young minds with a passion for IT and highest standards in Customer service. We are looking for a culture fit - a proactive and diligent person who is ready to have their team’s back. Take a closer look at the team here!
What you will do:
- Lead the Customer Success team by inspiring and training them for growth;
- Coordinate daily tasks;
- Ensure goal achievement - both individual and team-based;
- Track, monitor and communicate the progress of the team;
- Conduct monthly one-on-one meetings to give feedback and support;
- “Insert your idea here” - be creative and daring in your methods for ultimate success!
What we expect:
- Clear and fluent English and Lithuanian communication;
- Experience in leading a team (1+ year, Customer service-related team);
- Familiarity with data analysis;
- Knowledge in how to achieve an exceptional customer service experience;
- Ability to inspire progress and be a trendsetter;
- Aptitude for change management processes;
- Availability to work changing shifts (morning, afternoon, night - the team covers a 24/7 schedule and so would our new TL!);
- Drive to build the next Lithuanian unicorn.
Here you will find:
- A challenging working environment with opportunities for growth;
- Regular salary reviews based on performance (monthly salary: 1400-2000€ GROSS) with bonuses;
- Continuous personal development: books, workshops, conferences, individual mentorship;
- A supportive team who are eager to share their knowledge and spend time with you;
- After quarantine: daily leisure options, a dog-loving office, extraordinary team buildings, workations, company events and more!
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