Creative & Platform Support Specialist
About the role and team
- As a Creative & Platform Support Specialist your main focus areas will be:Technical part of Adform creative offering (video ads, mobile ads, dynamic ads, product retargeting etc). You will support Adform clients and partners by providing technical assistance while ensuring Adform banner specifications are followed correctly, educating on Adform Studio usage, debugging banner code errors.
- API. Troubleshooting using Postman and Adform API documentation.
- Integrations (AdWords, Bing, Facebook etc). Providing solutions related to integrations with other platforms such as AdWords, Bing, Facebook etc.
- Using e-mail (tickets) to interact with our clients: publishers, marketers, analysts, web developers and even C-level executives;
- Assisting creative agencies when building ads using HTML5 technology.
- Delivering internal and external training about the platform;
- Educating clients about the possibilities of our system;
- Providing system feedback and suggestions about the possible improvements of the system to relevant parties;
- Coordinating communication between internal parties and clients in short and long term projects;
- Own every ticket that comes your way - investigate, troubleshoot and fix problems.
We expect you
- Possess higher education;
- Are fluent in English, both written and spoken;
- Are proactive and initiative: if you don’t know the answer – you dig in until you find it, also offer new ideas, improvements;
- Are good at maintaining customer relations and following basic standards (replying in time, writing style, confidentiality rules);
- Are a quick learner – can grasp basics of any tool quickly;
- Can explain complicated things in a simple manner;
- Like helping out others & working in a team;
- Don’t lack positivity and ownership approach towards the tasks;
It would be an advantage if you:
- Knowledge of web Debugging tools: Fiddler, Charles;
- Experience working with Postman;
- You know what these words mean: API, S2S, Cookies, JIRA, SDK, DoubleClick;
- Background in one of the following fields: Advertising, IT, Networks, Programming;
- Experience with internet marketing tools: Google Analytics, Google Tag Manager.
- You will have an opportunity to learn and grow on a daily basis
- You will work with highly professional and knowledgeable colleagues
- Your Leader will ensure transparent, up to date communication and support your needs
- You will be given challenging and unique tasks with creative approach to problem-solving
- You will be surrounded by dynamic, inspiring and international environment
- Salary starting from: 1500 EUR gross. The final offer will depend on the experience and competencies.
If you wonder about these things - we have something to offer you
- Worry about health and accident insurance? Chill – we got this!
- Eager to enjoy your vacay a bit longer? We offer additional vacation days!
- Enjoy having work-fun balance? Good news! Fun office activities, team buildings and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
- Enjoy having lunch out? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen or outside on Adform terrace!
- Wanna stay in shape? Join Adform sports team and exercise together!
- Worry about your lonely left-at-home pet? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
- Having a headache or a sneezing morning? Adform offers 2 trust days for you to get better by staying at home! Use them and get back to work when feeling fresh again!
Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.
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