Customer Onboarding Specialist


Vilnius, Lithuania

Full time

1.2k€ (monthly)

Oct 11

Do you have an eye of an eagle where no details would slip through you unnoticed? Would you be the person who can be answering an email, helping a colleague out and solving a quiz „Which character from The Office are you today?“ at the same time? To strengthen our operations across markets, we are looking for a Customer Onboarding Specialist to join Deal Desk team! The Deal Desk team is pinpointing our Client‘s needs and preparing needed legal documents in order for the Client to start using our platform. This includes eligibility check, contract preparation and ensuring data completeness of Adform clients located all around the world from Nordics to shiny Brazil.

Adform is a leading global advertising technology provider – with strong plans of expanding our market position. Our technology is used by many of the world’s most creative marketing agencies, advertisers, and innovative publishers.

You will be joining Deal Desk Team which is operating as a key component when it comes to revenue enabling. Most of commercial deals are handled by our Team so brace yourself, there‘s a lot to learn. But do not worry since we have 6 members who will always offer you a helping hand, initiate a training or will invite you for a cup of coffee.


  • Ensuring fluent new client onboarding process: performing client vetting, preparing new contracts and updating client information in different systems.
  • Setting platform accounts based on Client contract.
  • Communicating and guiding colleagues from our sales organisation located worldwide on existing processes and workflows.
  • Close teamwork with colleagues across countries.


  • Higher education in Finance/Accounting/Economics or related field (might be a student with possibility to work full time).
  • Similar work experience would be an advantage.
  • Fluent English language (both written and spoken).
  • Good communication skills and experience in communication with clients in foreign countries would be an advantage.
  • Ability to plan and prioritize tasks.
  • Attention to details.
  • Experience of working with MS Navision and Salesforce would be an advantage.

Our promise

  • As a company we balance a unique combination of seeking extraordinary results and caring for each other.
  • Experienced and professional team.
  • Challenging and exciting work environment with collaborative team mates sharing local and global objectives.
  • Informal style of leadership and communication – but with the highest expectations of performance and professionalism.
  • Possibilities to learn and work with experts from different countries (offices around the world).
  • Monthly salary starting from 1200 EUR gross. The final offer will depend on the experience and competencies.

If you wonder about these things - we have something to offer you 

  • Worry about health and accident insurance? Chill – we got this!
  • Eager to enjoy your vacay a bit longer? We offer additional vacation days!
  • Enjoy having work-fun balance? Good news! Fun office activities, team buildings and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
  • Enjoy having lunch out? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen or outside on Adform terrace!
  • Wanna stay in shape? Join Adform sports team and exercise together!
  • Worry about your lonely left-at-home pet? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
  • Having a headache or a sneezing morning? Adform offers 2 trust days for you to get better by staying at home! Use them and get back to work when feeling fresh again!

About us

Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.

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A leader in digital advertising space, providing global, independent and fully integrated advertising solutions for modern marketing. We are convertin...