TECHNICAL SUPPORT ENGINEER (INTERNATIONAL MARKET) | KAUNAS OR REMOTE

Job Description:

• Solve PVcase customers issues regarding their solar plant design in PVcase, basic software troubleshooting and escalate needed information to development team
• Communicate with customers via live chat and email, answer customers’ queries & provide reliable information
• Work alongside Technical Sales Manager while building and developing customer relationships that will turn clients into advocates
• Understand what our customers want and expect us to do for them
• Help to perform customer onboarding with the customer; provide education, webinars, release notes, tutorials and other self-service information etc.
• Improve customer loyalty (and create advocates) through valued and memorable customer interactions

Requirements:

• Excellent interpersonal and written communication in English (C2)
• Excellent in Spanish (would be an advantage)
• Advanced knowledge of AutoCAD
• Advanced knowledge of solar plant design
• Passion in finding the best solution to customer questions/issues
• Ability to manage multiple priorities in fast-paced environment with flawless execution
• Analytical mind with creative problem-solving abilities
• Strong work ethic with high energy and willingness to learn on the job
• Sociable, curious, creative and passionate

About us:

• A top-notch office in Magnum, Kaunas
• Flexible work hours & remote work possibility
• Full training and onboarding program
• No stress work environment
• Participation in trainings and international conferences
• Exclusive work only with international markets
• Considerable & steadily increasing salary
• Plenty of after-hours activities with the team