Technical Support Specialist for Publishers


Vilnius, Lithuania

Full time

1.5k€ (monthly)

Nov 10

About the role and team

Can you imagine a team of specialists who are tech-savvy and true professionals in customer care? Specialists that are developing their skills using various Learning & Development tools? Also pursuing one of the 100+ available roles in Adform? Not only a team but a group of friends who know how to have fun together (even online!). Guess what? You can apply to the position to become a part of this!

Your tasks and responsibilities

  • Communicate with clients via different channels (95% of the time via e-mail, 5% of the time via online calls/chats)
  • Troubleshoot and fix various technical issues related to Adform Sell Side platform and products
  • Using beginner code knowledge to troubleshoot issues in the browser
  • Educate clients about the possibilities of the Sell Side platform
  • Collaborate with anyone in the company who can help to solve client’s issue: Sales, Engineers, Consultants, Managers etc.
  • Report platform issues to Development department using JIRA
  • Provide support & guidance to your colleagues

We expect you have

  • Higher education in one of the following fields: Management of Information Systems, Computer Science, Digital Advertising, Marketing or any other related field
  • Excellent English language skills (written & spoken)
  • Strong ownership mindset (holding yourself accountable for company’s long-term success)
  • Passion for helping others (it’s impossible to overwhelm you with questions)
  • Basic JavaScript, HTML knowledge to read and explain these JS snippets: 1st snippet and 2nd snippet

It would be an advantage if you

  • Are interested in advertising technology
  • Have experience working with clients
  • Have at least minimal knowledge about any of the following: API, S2S, cookies, console errors

Our promise

  • Structured onboarding: all needed training and support to become an expert of Adform platform
  • Open & friendly environment: informal style of leadership and constant support from your colleagues
  • Learning & Development opportunities and internal career development
  • Regular working hours: Monday – Friday 9:00-18:00
  • Health insurance, additional vacation days, company offsite events, team buildings, leisure zone (including table tennis, foosball, air hockey etc.)
  • Monthly salary range for this position starts from 1500 euros gross. The final offer will depend on the experience and competencies

If you wonder about these things - we have something to offer you

  • Worry about health and accident insurance? Chill – we got this!
  • Eager to enjoy your vacay a bit longer? We offer additional vacation days!
  • Enjoy having work-fun balance? Good news! Fun office activities, team buildings, and a friendly team will cheer you up!
  • Enjoy having lunch out? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen or outside on the Adform terrace!
  • Wanna stay in shape? Join the Adform sports team and exercise together!
  • Worry about your lonely left-at-home pet? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
  • Having a headache or a sneezing morning? Adform offers 2 trust days for you to get better by staying at home! Use them and get back to work when feeling fresh again!
  • Not enough? Join us and find out more!

About us

Adform is the only global, independent and fully integrated advertising platform built for modern marketing. Its unique enterprise technology – Adform FLOW – harnesses superior user experience and a scalable, modular and open architecture, to enable seamless management of the whole campaign lifecycle. It provides clients with enhanced control and transparency across their advertising operations, including ownership of all data from their campaigns. Since 2002, Adform has developed technology to enhance human/machine collaboration and deliver augmented intelligence, thereby amplifying business results for its clients around the world.

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A leader in digital advertising space, providing global, independent and fully integrated advertising solutions for modern marketing. We are convertin...