Customer Support Specialist

Omnisend

Vilnius, Vilnius, Lithuania

Full time

Dec 13

Omnisend is a powerful marketing automation platform built for growing ecommerce businesses that have graduated past the basic email marketing tools. Our platform combines rich customer data with an omnichannel approach that empowers smart marketers to generate more sales by sending highly personalized messages on various channels. Omnisend is now used by more than 60,000 brands in 130 countries all over the world, sending millions of messages every single day.

What you’ll do @ Omnisend:

  • Be there for our customers at all times - communicate, analyze, troubleshoot, report and resolve;
  • Become a product expert and constantly grow by expanding our knowledge as well as your own;
  • Provide omni-channel support via email, chat, social media (no calls!);
  • Work on product goals and help to reach them;
  • Collaborate with different teams constantly to make a difference in product, customer and company lives.

We expect that you’ll bring: 

  • Strong communication skills;
  • Attention to details;
  • Fluency in English (written and spoken);
  • Open and proactive mindset;
  • Customer Support experience;
  • Passion for growth.

Currently, we are looking for a colleague who would prefer to work mostly on the evening shift (16:00 p.m.- 24:00)

What we offer in return:

  • Gross salary from 1050 EUR/month and quarterly salary increases;
  • Up to date working methods, best practices;
  • Health insurance and annual learning budget;
  • Work anniversary gifts like house cleaning services, bikes or scooters;
  • Flexible working hours;
  • Regular team building events and amazing workation;
  • Access to psychological therapy;
  • Fully stocked kitchen, PS4, table tennis, chill zone and even nap room.


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Omnisend

Omnisend is a powerful marketing automation platform built for growing ecommerce businesses that have graduated past the basic email marketing tools. ...

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