Platform Operations Engineer | Apps Operations

Adform

Full time

Vilnius, Lithuania

Apr 1

About the role and team

Platform operations team is responsible for providing Tier 2 level maintenance and support for production business applications (Campaign and Banner management, Inventories and Segments management also integrations with 3rd party systems). Team is responsible for processing day-to-day technical support related operations including escalations from Tier 1 Support. Bridging collaboration between Tier 1 and Tier 3 team. Maintaining and updating technical knowledge base for previous incidents or support requests.

Your responsibilities

  • Provide Tier 2 technical support to core business applications in Application Platform group
  • Monitor and follow up with Tier 1 and Tier 3 on open issues to insure accurate and timely resolutions are provided and expectations are set
  • Communicate issues with other support teams, Dev and IT or external vendors to troubleshoot system problems and resolve application issues. Escalate reported problems to next level support representatives as needed
  • Being point of contact for internal teams (Dev, QA, PM, or Client Support) needing advanced troubleshooting support and assistance for product releases/updates/patches in Dev and Pre-prod environments
  • Identify and implement technical and process improvements
  • Proactive monitoring and alerts handling of core business applicatinas. Including monitoring and alerting improvements
  • Contribute to technical documentation and knowledgebase including maintenance of software and resolutions to technical issues

We expect you have

  • Experience in L2 or higher support
  • Experience with Windows and Linux Servers administration
  • Experience with SQL, No-SQL Administration, Querying
  • Experience with monitoring tools 
  • Excellent communication skills in English, both written and verbal

It would be an advantage if you had

  • Experience in ITIL and familiar with Service operations concept
  • C# or Scala knowledge (able to read and troubleshoot)
  • Experience with Powershell
  • Experience with any Configuration management tools (i.e. Puppet, Ansible, etc.)
  • Experience with virtualization tools (i.e. Openstack, HyperV, public cloud management, etc.)
  • Experience with containerization tools (i.e. Docker, Kubernetes, etc.)
  • Knowledge with version control tools
  • Familiar with site reliability concept, standard operating procedures and post-mortems

Our Promise

  • Dynamic, inspiring and international environment (offices around the world)
  • Informal style of leadership and communication
  • Challenging and unique tasks
  • Constant professional growth: internal and external training, conferences, online courses
  • Health and accident insurance
  • 24 working days of holiday
  • A canteen that serves delicious food at friendly prices
  • Fun activities: team buildings, offsite trips, game rooms, private roof terrace and other awesome perks
  • Monthly salary range for this position starts from 2500 EUR gross. The final offer will depend on the experience and competencies


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Adform

A leader in digital advertising space, providing global, independent and fully integrated advertising solutions for modern marketing. We are converting lines of code to real value for our clients and welcome the best people to join our tribe!

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