Publisher Solutions Consultant

Adform

Full time

Vilnius, Lithuania

Apr 8

About the role

Publisher Solutions Consultants have an exciting and dynamic role working with internal experts, publishers, ad networks and tech vendors. You will be part of Customer Success team located in Vilnius and provide services to customer across Northern and Western Europe.

Working as a Publishers Solutions Consultant means that you have an excellent client service mindset and a passion to look behind the scenes of the ad tech and online marketing industry. You possess expertise Supply Side products and enjoy maximizing yield effectiveness and efficiency publishers. You are a key player to coach customers on Adform's products through trainings, best practices, and by answering their requests.

By utilizing your expertise in Adform products, you will be able to make solutions that empower our client’s success. You use your industry and media knowledge to monitor the set-up of existing accounts, ensure best-in-class application, and help to exploit Adform's tech-stack to the max.

Your responsibilities

  • Becoming a partner and maintain relationships with customers in providing high solutions-oriented service from a technical and functional perspective
  • Introduce new features, technical functionalities and best practices
  • Ensure successful campaign management and overall client satisfaction
  • Have regular meetings and follow ups with assigned customers to help and educate them to utilize our platform the best way
  • Support regional leadership to grow and develop the overall Adform business
  • Be a liaison between Customers and Adform Product Management and Development teams in order to provide feedback from customers and make sure it is executed
  • Coordinate and drive the on-boarding process of new customers and holding groups
  • Escalate cases/situations that could result in dissatisfaction from the customers. Analyze each case and come up with new processes to prevent such situations in the future
  • Work closely with local Platform Solutions Specialists ,Consultants and Client Support teams in Vilnius in order to assure the quality of support

We expect you are/have

  • At least 3+ years relevant ad tech industry experience
  • BA/BS degree or equivalent practical experience
  • Experience in account management, AdTech platform management, customer support roles, or consultancy
  • Ability to understand the special needs of publishers and to develop a suitable setup accordingly
  • Proven experience of working with publishers
  • Strong analytical and technical background with a strong sense of business acumen
  • Excellent English communication skills – both verbal and written
  • Proactive personality with excellent organizational and problem-solving skills
  • Ability to translate complex technical concepts to non-technical audiences
  • Great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset

It would be an advantage if you had

  • Hands-on experience in operating in other Ad Servers, SSP’s
  • Adform platform knowledge

Our promise

  • Dynamic, inspiring and international environment (offices around the world)
  • Informal style of leadership and communication
  • Challenging and unique tasks
  • Constant professional growth: internal and external training, conferences, online courses
  • Health and accident insurance
  • 24 working days of holiday
  • A canteen that serves delicious food at friendly prices
  • Fun activities: team buildings, offsite trips, game rooms, private roof terrace and other awesome perks
  • Monthly salary range for this position starts from 2300 EUR gross. The final offer will depend on the experience and skills


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Adform

A leader in digital advertising space, providing global, independent and fully integrated advertising solutions for modern marketing. We are converting lines of code to real value for our clients and welcome the best people to join our tribe!

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