Platform Support Specialist
About the role and team
Can you imagine a team of specialists who are tech-savvy and true professionals in customer care? Specialists that are developing their skills using various Learning & Development tools? Also pursuing one of the 100+ available roles in Adform? Not only a team but a group of friends who know how to have fun together (even online!). Guess what? You can register for an interview right now and start living the dream.
- Communicate with clients via different channels (95% of the time via e-mail, 5% of the time via online calls/chats)
- Troubleshoot and fix various technical issues related to Adform platform and products
- Using beginner code knowledge to troubleshoot issues in the browser
- Collaborate with anyone in the company who can help to solve client’s issue: Sales, Engineers, Solution Architects, Managers etc.
- Report platform issues to Development department using JIRA
- Provide support & guidance to your colleagues
We expect you have
- Higher education in one of the following fields: Business, Management Information Systems, Computer Science, Digital Advertising, Marketing or any other related field
- Excellent English language skills (written & spoken)
- Strong ownership mindset (holding yourself accountable for company’s long-term success)
- Passion for helping others (it’s impossible to overwhelm you with questions)
It would be an advantage if you
- Are interested in advertising technology
- Have experience working with clients
- Have at least minimal knowledge about any of the following: API, SDK, cookies, console errors.
- Dynamic, inspiring and international environment (offices around the world)
- Informal style of leadership and communication
- Challenging and unique tasks
- Constant professional growth: internal and external training, conferences, online courses
- Health and accident insurance
- 24 working days of holiday
- A canteen that serves delicious food at friendly prices
- Fun activities: team buildings, offsite trips, game rooms, private roof terrace and other awesome perks
- Monthly salary range for this position starts from 1500 euros gross
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