Platform Support Specialist


Full time

Vilnius, Lithuania

Apr 8

About the role and team 

Can you imagine a team of specialists who are tech-savvy and true professionals in customer care? Specialists that are developing their skills using various Learning & Development tools? Also pursuing one of the 100+ available roles in Adform? Not only a team but a group of friends who know how to have fun together (even online!). Guess what? You can register for an interview right now and start living the dream. 

Your responsibilities 

  • Communicate with clients via different channels (95% of the time via e-mail, 5% of the time via online calls/chats)  
  • Troubleshoot and fix various technical issues related to Adform platform and products   
  • Using beginner code knowledge to troubleshoot issues in the browser 
  • Collaborate with anyone in the company who can help to solve client’s issue: Sales, Engineers, Solution Architects, Managers etc.  
  • Report platform issues to Development department using JIRA  
  • Provide support & guidance to your colleagues 

We expect you have   

  • Higher education in one of the following fields: Business, Management Information Systems, Computer Science, Digital Advertising, Marketing or any other related field  
  • Excellent English language skills (written & spoken)  
  • Strong ownership mindset (holding yourself accountable for company’s long-term success) 
  • Passion for helping others (it’s impossible to overwhelm you with questions)  
  • Basic JavaScript, HTML and CSS knowledge to read and explain these JS snippets: 1st snippet and 2nd snippet 
It would be an advantage if you
  • Are interested in advertising technology 
  • Have experience working with clients 
  • Have at least minimal knowledge about any of the following: API, SDK, cookies, console errors. 

Our promise 

  • Dynamic, inspiring and international environment (offices around the world)
  • Informal style of leadership and communication
  • Challenging and unique tasks
  • Constant professional growth: internal and external training, conferences, online courses
  • Health and accident insurance
  • 24 working days of holiday
  • A canteen that serves delicious food at friendly prices
  • Fun activities: team buildings, offsite trips, game rooms, private roof terrace and other awesome perks
  • Monthly salary range for this position starts from 1500 euros gross 

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A leader in digital advertising space, providing global, independent and fully integrated advertising solutions for modern marketing. We are converting lines of code to real value for our clients and welcome the best people to join our tribe!

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