1st Line Support Specialist

Intrum Global Business Services (Intrum GBS) is a Shared Service Center of Intrum. Currently we have over 500 highly dedicated and experienced employees, who support Group functions and local country units across Europe.

Operations Center team within Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. Join our company, share and develop your knowledge and be a member of dedicated, enthusiastic team.

What you will be doing:

• Provide internal first line operational systems support
• Resolve issues utilizing available knowledge reference documentation
• Ensure complete and timely handover of incidents to other support teams
• Identify and monitor system errors
• Identify and assess business and IT risks
• Communicate with users and other teams members
• Create service improvements

What you bring:

• Motivation to resolve system issues for customers
• Experience in customer support field or IT service desk is an advantage
• Ability to work in a team and cooperation skills
• Communication, strong interpersonal skills
• Contribution to a continuous improvement culture

What we offer you:

• Salary range 1100-1700 Eur gross/month
• Growth and development opportunities
• Rewards and recognition for individual contribution
• Career perspectives in a fast growing organization

More information about benefits of working with us you can find here: https://bit.ly/36Ovyms