Team Lead, Creative & Platform Support
About the role and team
Creative & Platform Support team is the one that works with technical platform and creative support, API, certification and integration related cases. The team’s goal is to solve complex and custom troubleshooting cases as well as educate Adform customers to utilize Adform platform to its full capabilities. The team is constantly working on advanced and unique cases that requires investigating and collaborating with other teams, especially development. Currently there are 6 people in the team working with customers and internal teams around the globe.
- Lead a team of 6 Creative & Platform Support Specialists, create an inspiring team environment with open communication and high-performance culture
- Communicate clear expectations for your team and make sure they are equipped with the necessary tools, competences, skills and needed domain expertise across Adform platform
- Drive or contribute to Global Customer Operations’ initiatives, help improve internal Customer Service processes and frameworks
- Recognize successful practices and work to scale them across Global Customer Operations, ensure knowledge and experience sharing among Creative & Platform Support Specialists
- Ensure Creative & Platform Support Specialists‘ professional growth and development by setting challenging objectives and targets, identifying and addressing learning needs, providing sufficient guidance, mentoring and coaching
- Take an active role in recruiting, growing and retaining top talents in Creative & Platform Support team.
We expect you
- Are experienced in leading a team
- Have proven track record of working in Client Service organization for at least 3+ years
- Are passionate about customer centricity and are proactive towards driving and/or contributing to customer service related initiatives, processes and best practices
- Are experienced in working with dispersed and cross-functional teams
- Are adaptable to change and thriving in a fast-paced business environment
- Have „can-do“ mentality, and passion for making things happen
- Are able to lead, challenge, mentor and guide people to excel professionally and deliver business results
- Are great match to Adform DNA: Open & Caring, Agile & Innovative, Ownership Mindset
- Have excellent verbal and written communication skills
- Are fluent in verbal and written English language
- Are curious, informal and treat others with respect
- Experience in AdTech industry and/or Adform platform is an advantage
- You will have an opportunity to learn and grow on a daily basis
- You will work with highly professional and knowledgeable colleagues
- Your Leader will ensure transparent, up to date communication and support your needs
- You will be given challenging and unique tasks with creative approach to problem-solving
- You will be surrounded by dynamic, inspiring and international environment
- Salary starting from: 2100 EUR gross. The final offer will depend on the experience & competencies.
If you wonder about these things – we have something to offer you
- Worry about health and accident insurance? Chill – we got this!
- Eager to enjoy your vacay a bit longer? We offer additional vacation days!
- Enjoy having work-fun balance? Don‘t worry – fun office activities, team buildings and a friendly team will cheer you up! Explore our offices by going on a virtual tour!
- Enjoy having lunch out? Grab your colleagues and enjoy delicious lunch at a friendly price in our canteen or outside on Adform terrace!
- Wanna stay in shape? Join Adform sports team and exercise together!
- Worry about your lonely left-at-home pet? Bring it to the office! We are very pet-friendly and happy to get to know your companion!
- Having a headache or a sneezing morning? Adform offers 2 trust days for you to get better by staying at home! Use them and get back to work when feeling fresh again!
- Not enough? Join us and find out more!
Adform provides an integrated Software as a Service platform for the buying, managing and serving of digital advertising. The company’s software consists of an Ad Serving Platform, Dynamic Creative Optimization solutions, Data Management Platform, a Demand Side Platform with advanced analytics, reporting and creative tools that drive high impact digital advertising campaigns globally. Founded in Denmark in 2002, Adform is a global business servicing a client portfolio that includes the world’s leading agencies, advertisers, consultancies, and brands.
To learn more visit us at adform.com
All our career opportunities are listed here
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